We try our best to provide excellent all-around service to our customers.  As we do our part it is highly asked that our customers do theirs as well. To minimize any mishaps during shipment please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there are any issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, your order will be canceled and your money refunded to you.
This helps ensure that your package will be properly delivered and you can receive your order within the time frame we advertise.

If you realize that you entered your shipping address incorrectly, please contact us ASAP.  If your order was placed on the weekend, please call us first thing Monday morning. We will do our best to fulfill your request and change the address. If we are unable to, we do not take responsibility for the incorrect information.

DOMESTIC 

USPS is our primary domestic shipping carrier. In most cases, after your payment is verified, your order will be processed and prepared for shipping. Please allow up to 2 business days for your order to be shipped out. You will receive an email confirmation containing your tracking number when your order has shipped. If you do not receive your tracking information within 3 days of purchasing, please contact us at info.shopestindie@gmail.com.

IN-STOCK ITEMS:

We take pride ourselves in providing fast shipping! We offer USPS standard and express shipping. In most cases, all orders are processed within the same day as the order and shipped out that same day if ordered before 4pm! Please understand sometimes orders are processed within 1-2 business days. Shipping rates are determined at the checkout and are based upon delivery address and total order weight. Orders placed with free shipping will also adhere to this schedule and method of shipping. 
 
EX:
Orders placed Monday before 4 pm EST will ship on that same day
Orders placed Friday after 4 pm EST-Sunday will ship Monday - the following business day.

PRE-ORDERS (OUT OF STOCK ITEMS/UPCOMING DROPS)

We are unable to cancel your order after it is placed. Please follow the return process below if you decide that you no longer want your purchase.

After an order is placed, you will be sent a confirmation email stating we've received your order and when your package expected shipment date is. Once your order has been shipped, you will receive an email with a tracking number. Pre-Order orders are typically processed (pre-shipment) within 1-2 business days. However, being that it is a PRE-ORDER, orders may take up to 14 business days to be shipped. Pre-orders will ship during the dates listed in the items individual Shipping tab and TERMS & CONDITIONS, at the time of purchase. Separate orders or orders with multiple items will be combined.



INTERNATIONAL

We are unable to cancel your order after it is placed. Please follow the return process below if you decide that you no longer want your purchase.

DHL is our primary international shipping carrier. In most cases, after your payment is verified, your order will be processed and prepared for shipping. Please allow up to 2 business days for your order to be shipped out. You will receive an email confirmation containing your tracking number when your order has shipped. If you do not receive your tracking information within 3 days of purchasing, please contact us at info.shopestindie@gmail.com.

IN-STOCK ITEMS:

We take pride ourselves in providing fast shipping! We offer DHL standard and express shipping. In most cases, all orders are processed within the same day as the order and shipped out that same day if ordered before 4pm! Please understand sometimes orders are processed within 1-2 business days. Shipping rates are determined at the checkout and are based upon delivery address and total order weight. Orders placed with free shipping will also adhere to this schedule and method of shipping. 
 
EX:
Orders placed Monday before 4 pm EST will ship on that same day
Orders placed Friday after 4 pm EST-Sunday will ship Monday - the following business day.

PRE-ORDERS (OUT OF STOCK ITEMS/UPCOMING DROPS)

We are unable to cancel your order after it is placed. Please follow the return process below if you decide that you no longer want your purchase.

After an order is placed, you will be sent a confirmation email stating we've received your order and when your package expected shipment date is. Once your order has been shipped, you will receive an email with a tracking number. Pre-Order orders are typically processed (pre-shipment) within 1-2 business days. However, being that it is a PRE-ORDER, orders may take up to 14 business days to be shipped. Pre-orders will ship during the dates listed in the items individual Shipping tab and TERMS & CONDITIONS, at the time of purchase. Separate orders or orders with multiple items will be combined.

SHIPPING TIMEFRAMES:

Shipping timeframes differ based on the option you chose.
Domestic orders typically take 3-5 business days via USPS, but delays from the courier can happen.
  • Priority Mail Express (Next-Day to 2-Day Guarantee by 6 PM) 
  • Priority Mail (1–3 Business Days)
  • First-Class Mail(1–5 Business Days)
International orders typically take 10-14 business days via DHL (not including any customs and duties delays).
  • DHL Same Day Speedline (24hrs to 2-Day Guarantee by 6 PM) 
  • DHL Air Connect (3-5Business Days)
  • DHL Air Economy(5-8 Business Days)
Please note that once your order has left our warehouse we are no longer responsible for any lost, damaged, or stolen items during transit. We cannot guarantee that your packages will arrive on the listed date once it is in the possession of USPS. USPS is responsible for delivering your package on your delivery date. If you have questions about shipping and/or delivery please contact us at info.shopestindie@gmail.com.
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